Privacy Policy

Introduction

This Privacy Policy outlines how Dr. Now Prescriptions collects, uses, and protects your personal and health information through our website and services. Your privacy is a priority, and we are committed to being transparent about our data practices.

Information We Collect

We may collect personal information that you voluntarily provide to us when you use our services. This information, and how we collect it, includes:

  • Contact information: Your name, address, email address, and phone number, which you provide when you register an account or fill out forms.
  • Protected health information (PHI): Health-related information you share with us, such as your medical conditions, drug allergies, and current medications, which is stored in our secure pharmacy database.
  • Demographic information: Your date of birth, gender, and zip code.
  • Financial information: Payment and billing information, which is processed securely by a third-party processor.
  • Account identifiers: Your username, account number, and password.
  • Technical information: As you navigate our site, we may automatically collect data such as your IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect to provide, coordinate, and improve our services, and for other specific purposes, including:

  • For treatment: To fill and deliver your prescriptions and to allow our pharmacists to coordinate with your physician on your care.
  • For payment: To process payments for your prescriptions and to handle billing with your health plan.
  • For healthcare operations: To analyze our services, monitor and develop our medical protocols, and provide you with medication reminders.
  • To communicate with you: To respond to your inquiries and send you important administrative messages, including security updates and information related to your account.
  • To provide customer support: To investigate and address your concerns and improve our customer service.
  • To comply with legal obligations: To respond to law enforcement requests and comply with all applicable laws and regulations, including HIPAA.

How We Disclose Your Information

We will not sell or rent your personal or health information. We will only disclose your information for the purposes described in this policy, including to:

  • Authorized individuals: Disclose information to someone who assists in your care, but only with your written permission.
  • Third-party service providers: Share information with companies that provide services on our behalf, such as website hosting, payment processing, or analytics. We enter into contracts with these business associates to ensure they comply with HIPAA.
  • Affiliated businesses: Share information with our affiliated businesses, who will be required to honor this Privacy Policy.
  • Legal or safety reasons: Disclose information if we believe it is necessary to comply with the law, protect our rights, or prevent harm to you or others.

Security

We use reasonable physical, technical, and administrative safeguards to protect the personal information we collect. However, no system is completely secure, and we cannot guarantee the absolute security of your information. Some of our security measures include:

  • Encryption: Using Secure Sockets Layer (SSL) certificates to encrypt information transmitted between your browser and our web server.
  • Limited access: Limiting access to PHI to authorized staff only.
  • Secure hosting: Storing data on secure, HIPAA-compliant servers.

Your Privacy Rights and Choices

You have the following rights regarding your information:

  • Right to access: You may request access to the PHI we hold about you and receive a copy.
  • Right to correction: You have the right to request amendments or corrections to your PHI if you believe it is inaccurate.
  • Right to confidential communications: You may request that we communicate with you about health matters in a specific way or at a certain location.
  • Right to withdraw consent: You may revoke a previously given consent for the processing of your PHI by providing us with a written request.
  • Right to be informed: You are entitled to be informed of the use of your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date. We will notify you of material changes by email or through a notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: privacy@drnow.care
Phone: 916.342.1044
Address: 4221 Manzanita Ave. Carmichael, CA 95608